Question 1

What automation platforms does your service support?

Accepted Answer

We currently support n8n and Make.com (formerly Integromat) automation platforms. You can connect multiple instances of each platform, monitor all your workflows from a single dashboard, and manage billing for all your automation services in one place.

Question 2

How does the platform monitoring work?

Accepted Answer

Our platform connects to your n8n and Make.com instances through secure API connections. We continuously monitor workflow executions, platform availability, and performance metrics in real-time. You'll receive instant alerts for failures, see detailed analytics, and can track execution history for up to 90 days depending on your plan.

Question 3

How do I connect my automation platforms?

Accepted Answer

Connecting your platforms is simple. For n8n, you'll need your instance URL and API key. For Make.com, you'll need your API token. Once connected, we automatically discover and start monitoring all your workflows. The whole setup process typically takes less than 5 minutes.

Question 4

Can I monitor automations across different servers or regions?

Accepted Answer

Yes! You can connect n8n instances from any server (self-hosted, cloud, or n8n.cloud) and Make.com organizations from any region. Our platform aggregates all the data into a single dashboard, giving you a unified view regardless of where your automations are hosted.

Question 5

What happens when a workflow fails?

Accepted Answer

When a workflow fails, you're immediately notified through your chosen alert channel (email, webhook, or dashboard notification). The platform logs the failure details, execution context, and error messages. You can investigate the issue directly from our dashboard and even set up automated recovery actions or escalation rules.

Question 6

What kind of analytics and reports are available?

Accepted Answer

Our analytics dashboard shows execution counts, success rates, performance trends, and resource usage. You can view data by platform, organization, or individual workflow. Reports can be filtered by date range, exported to CSV, and automated for regular delivery. Higher-tier plans include custom report builders and API access for advanced analytics.

Question 7

Can I set up custom alerts and notifications?

Accepted Answer

Yes! Configure alerts based on various triggers: workflow failures, performance thresholds, platform availability, or custom conditions. Route notifications to different channels (email, webhooks, Slack) and set up escalation rules for critical issues.

Question 8

Is there an API for custom integrations?

Accepted Answer

Yes, our API (available on Scale plans and above) allows you to programmatically access monitoring data, manage organizations, retrieve analytics, and integrate with your existing tools. This enables custom dashboards, automated reporting, and integration with your other business systems.

Question 9

What happens to monitoring if my automation platform goes offline?

Accepted Answer

If your automation platform becomes unavailable, our monitoring system will immediately detect it and alert you. We continue attempting to reconnect automatically while logging the downtime. Historical data remains available, and monitoring resumes automatically once the platform is back online.

Question 10

Do I need technical knowledge to use the platform?

Accepted Answer

Basic familiarity with n8n or Make.com is helpful, but our platform is designed to be user-friendly. If you can build automations, you can use our platform. We handle the complex technical aspects of monitoring, billing, and client management, so you can focus on creating great automation solutions.

Question 11

Can I charge my clients for the automations I build?

Accepted Answer

Yes! Our platform includes a complete billing system powered by Stripe Connect. You can create subscription products for your automation services, set your own prices, and automatically bill clients monthly or annually. Each client gets their own portal to manage their subscription and view their automation status.

Question 12

What is an organization in your platform?

Accepted Answer

An organization represents one of your clients or projects. Each organization can have its own workflows, subscription plans, and branded portal. You can create multiple organizations to separate different clients, giving each their own space to view their automations and manage their subscriptions.

Question 13

Can my clients see their automation status?

Accepted Answer

Absolutely. Each client organization gets their own portal where they can view their automation status, see performance metrics, and manage their subscription. You can customize these portals with your branding, making it a professional, white-labeled experience for your clients.

Question 14

How does the billing system handle failed payments?

Accepted Answer

Our Stripe integration automatically handles payment failures with smart retry logic and dunning management. You and your clients are notified of payment issues, and clients can update their payment methods through their self-service portal. You can configure grace periods and what happens to automations if payments fail.

Question 15

Can I white-label the platform for my agency?

Accepted Answer

Yes, we offer white-label options on our higher-tier plans. You can add your logo, customize colors, use custom domains, and create a fully branded experience for your clients. This helps you present a professional, cohesive brand image while delivering automation services.

Question 16

Can I create custom subscription tiers for different clients?

Accepted Answer

Absolutely! You have complete control over your pricing and packaging. Create different subscription tiers, offer add-ons, set usage-based pricing, or create custom packages for enterprise clients. Each organization can have its own unique subscription plan.

Question 17

How do I handle client onboarding?

Accepted Answer

Client onboarding is streamlined through our platform. Create an organization for your client, set up their subscription plan, and send them an invitation to their portal. They can complete the setup by adding payment details and viewing their automation dashboard - all without you handling sensitive payment information.

Question 18

Can I import existing clients and their subscriptions?

Accepted Answer

Yes, we provide migration tools to help you import existing clients and set up their subscriptions. Our support team can assist with bulk imports and ensure a smooth transition from your current billing system to our integrated platform.

Question 19

What payment methods can my clients use?

Accepted Answer

Through Stripe, your clients can pay using all major credit cards, debit cards, and depending on their region, additional payment methods like ACH transfers, SEPA direct debit, and more. Clients can manage and update their payment methods through their self-service portal.

Question 20

How do refunds and cancellations work?

Accepted Answer

You have full control over your refund and cancellation policies. Process refunds directly through the dashboard, set up prorated refunds for mid-cycle cancellations, or configure custom cancellation flows. All actions are logged and synchronized with Stripe for accurate accounting.

Question 21

How does the transaction fee structure work?

Accepted Answer

We charge a small percentage on transactions processed through our platform. The fee decreases as you grow - starting at 2.5% for free accounts and going as low as 0.25% for enterprise customers. This is in addition to standard Stripe processing fees.

Question 22

Are there limits on the number of workflows I can monitor?

Accepted Answer

No! Unlike many platforms, we don't limit the number of workflows you can monitor. Our limits are based on the number of platform connections and organizations you manage, not the workflows themselves. Monitor 10 or 1000 workflows per connection - it's up to you.

Question 23

Can I change my plan anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing, while downgrades apply at the next billing cycle. No long-term contracts or cancellation fees.

Question 24

Is there a free trial available?

Accepted Answer

We offer a generous free tier that lets you monitor up to 2 platform connections and manage 3 client organizations - perfect for getting started. Paid plans include a 14-day money-back guarantee, so you can try them risk-free.

Question 25

Do you offer annual billing discounts?

Accepted Answer

Yes! Annual plans come with a 2-month discount compared to monthly billing. Pay for 10 months and get 12 months of service. This applies to all our paid tiers.

Question 26

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you when you're approaching your plan limits and give you the option to upgrade. We won't shut down your monitoring or disrupt your service. For temporary overages, we can discuss flexible solutions.

Question 27

Are there any hidden fees?

Accepted Answer

No hidden fees whatsoever. You pay your plan fee (if on a paid tier) plus our transparent transaction percentage. Stripe processing fees are passed through at cost. Everything is clearly shown in your dashboard.

Question 28

Do transaction fees apply to all plans?

Accepted Answer

Yes, transaction fees apply to all plans, but they decrease significantly as you upgrade. This aligns our success with yours - we earn more as you grow, but take a smaller percentage to reward your success.

Question 29

What kind of support is available?

Accepted Answer

Support varies by plan: Free tier gets community support through our forums and documentation. Paid plans receive priority email support with guaranteed response times. Enterprise customers get dedicated account managers and phone support.

Question 30

Is there documentation and training available?

Accepted Answer

Yes! We provide comprehensive documentation, video tutorials, and getting-started guides. Our knowledge base covers everything from initial setup to advanced features. Paid plans get access to live onboarding sessions and advanced training materials.

Question 31

How do platform updates and maintenance work?

Accepted Answer

We perform regular updates during low-traffic windows with minimal disruption. Your monitoring continues during our maintenance, and any updates are communicated in advance. Our platform is designed for high availability with redundancy to ensure continuous service.

Question 32

Is my automation data secure?

Accepted Answer

Security is our top priority. We use encrypted connections for all API communications, store data in secure, encrypted databases, and never access your actual workflow logic or processed data. We only monitor execution metadata, status information, and performance metrics. All payment processing is handled by Stripe's PCI-compliant infrastructure.

Question 33

Can I request new features?

Accepted Answer

Absolutely! We have an active community where users can submit and vote on feature requests. Our product roadmap is influenced by user feedback. Enterprise customers get priority for custom feature development.

Question 34

Is there a community for automation entrepreneurs?

Accepted Answer

Yes! Our community brings together automation professionals to share tips, templates, and best practices. Join discussions about pricing strategies, client management, and technical solutions. Premium members get access to exclusive workshops and networking events.

Question 35

How do I report bugs or issues?

Accepted Answer

Report issues through our support portal, community forums, or directly from the dashboard. Critical issues from paid customers are prioritized and addressed immediately. We maintain a public status page for transparency about any ongoing issues.

Question 36

Do you offer migration assistance?

Accepted Answer

Yes, we help you migrate from other platforms or custom solutions. This includes assistance with data import, client migration, and setting up equivalent monitoring and billing structures. Enterprise plans include hands-on migration support.

Question 37

How do I handle multiple team members or collaborators?

Accepted Answer

Depending on your plan, you can add team members with different permission levels. Assign roles like admin, developer, or viewer. Team members can access the dashboard, receive alerts, and manage their assigned organizations while maintaining security and separation between clients.

Question 38

What SLA guarantees do you offer?

Accepted Answer

Our platform maintains 99.9% uptime for monitoring services. Enterprise customers can negotiate custom SLAs with guaranteed response times and uptime commitments. All service disruptions are communicated transparently through our status page.

FAQs